The archive
Practical AI guides, in plain English
Teardowns, walkthroughs, and honest notes on AI agents, voice agents, and automation for small business.
Automate the Handoff, Not Every Step
A form submission can land in the right inbox and still leave someone doing the same copy-and-paste work. Map what…
When a Voice Agent Should Hand Off
A phone agent can gather useful details, but it should not pretend every caller fits the script. Set the handoff…
Start an AI Agent With One Bounded Task
An agent is most useful when it has a clear job, limited access and an obvious point to hand work…