Latest posts
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Automate the Handoff, Not Every Step
A form submission can land in the right inbox and still leave someone doing the same copy-and-paste work. Map what happens next before connecting your tools.
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When a Voice Agent Should Hand Off
A phone agent can gather useful details, but it should not pretend every caller fits the script. Set the handoff rules before you decide what the agent will say.
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Start an AI Agent With One Bounded Task
An agent is most useful when it has a clear job, limited access and an obvious point to hand work back to a person. Here’s how to choose a sensible first task.